Shipping policy

SHIPPING POLICY

At Madison Seure, each piece is made with care and intention. Our shipping policy reflects the thoughtful, artisanal nature of our work.

Production Timeline

Since all pieces are handmade and made-to-order, production begins only after your order is confirmed and payment received.

Production typically takes 3-4 weeks, depending on:

  • The complexity of your piece
  • Current order volume
  • Fabric availability
  • Customizations or special requests

You will receive a more precise production timeline via email upon order confirmation.

Shipping & Delivery

Once your piece is complete and carefully packaged, we ship domestically and internationally. Shipping times depend on your location:

France (Mainland)

  • Standard Shipping: 3-5 business days
  • Tracked shipping included

European Union

  • Standard Shipping: 5-10 business days
  • Subject to customs processing
  • Tracked shipping included

International (Outside EU)

  • Shipping: 7-14 business days
  • Subject to customs and import procedures
  • Tracked shipping included
  • International shipping costs are calculated at checkout

Shipping Costs

Shipping costs are calculated based on:

  • Your location (France, EU, or International)
  • Package weight and dimensions
  • Shipping method selected

Shipping costs will be displayed before you complete your purchase.

Order Tracking

Once your piece ships, you will receive a tracking number via email. You can track your package throughout its journey to you.

Shipping Delays

We take great care to meet our timelines. However, we are not responsible for delays caused by:

  • Carrier delays or disruptions
  • Customs processing or inspections
  • Customs duties or additional fees
  • Unforeseen circumstances beyond our control
  • Natural disasters or exceptional events

In case of significant delays, we will keep you informed and provide updates.

International Orders

International customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Customs clearance procedures
  • Compliance with local import regulations

These fees are determined by your country's customs authorities and are not included in the shipping cost.

Lost or Damaged Packages

We ship all pieces with care and tracking. If your package arrives damaged or is lost:

  1. Contact us immediately at madisonseure@gmail.com with photos and your tracking number
  2. We will investigate with the carrier and work toward a resolution
  3. Depending on the situation, we may offer a remake, repair, or refund

Eco-Friendly Packaging

We use sustainable, recyclable, and minimal packaging materials whenever possible. Your piece is carefully wrapped to protect it during transit while respecting the environment.

Remote or Rural Locations

If you live in a remote area, additional shipping time may apply. We will communicate any extra delays upon order confirmation.

Questions About Shipping?

If you have any questions about shipping, timelines, or delivery to your location, please reach out: 📧 madisonseure@gmail.com

We're here to help ensure your piece arrives safely and on time.

Thank you for your patience as we craft something beautiful for you.